Deliveries & Returns

DELIVERIES

Orders over £100 Ex VAT are delivered in the UK Mainland free of charge, subject to weight.

Standard Delivery Options:

Next Working Day: £9.95 Ex VAT (orders under £100.00 Ex VAT)
Next Working Day 10:30 AM: £18.00 Ex VAT
Next Working Day 12:00 PM: £15.00 Ex VAT
Saturday Any Time: £20.00 Ex VAT

We only use recognised national and international couriers, including: DPD, TNT, FedEx, UPS and DHL. Consignment and tracking numbers will be supplied to enable you to check the progress of your delivery.
 
Where stock is available, we endeavour to process all orders received prior to 15:00 for Next Working Day Delivery as standard. Unfortunately, once the shipments have left our warehouse, we do not have any control over delivery timescales, and we are unable to make any guarantees on behalf of our shipping carriers.
 
Please use the tracking information provided to you upon confirmation that your order has been dispatched to keep up to date with delivery details. If there are any issues, please do not hesitate to contact us, or the shipping provider direct.
 
Goods dispatched on Friday will be scheduled for delivery on the next working day (usually a Monday, except for bank holidays), unless you have specifically selected a Saturday delivery. Orders placed on a Saturday or Sunday will be processed on Monday for delivery Tuesday.
 
A small number of areas including: Northern Ireland, The Scottish Highlands and Islands, Isle of Man, The Channel Islands and Isles of Scilly - may take up to 2 working days and may incur additional charges. Please call for more information for these areas. The Republic of Ireland has a typical charge of £25.00 per 10kg box, this is also a 2 working day service.

Collections
 
Collection from our warehouse address is subject to arrangement, Monday-Friday. 9.00 am – 4.00 pm. Please contact us in advance to arrange this, as we do not have a trade counter.
 
Distribution Zone Ltd 
Unit H1
Lambs Farm Business Park
Basingstoke Road
Swallowfield
Reading
RG7 1PQ
 
what3words
 
Phone: + 44 (0) 118 932 6990
Email: enquiries@distributionzone.com 

Overseas Deliveries
 
We routinely ship orders overseas using reputable international carriers such as DHL, FedEx and UPS. Shipping to countries outside of the UK will be subject to additional shipping charges, which will be confirmed at the point of sale, depending on destination, consignment weight and packaged dimensions.
 
Overseas orders are typically processed directly with a member of the team, rather than via the website. If you have any queries, or would like to arrange an international order, please contact us.
 
RETURNS
 
Prior to returning any goods to us for any reason, please contact us to obtain a returns number and to provide details of the return.
 
All goods must be returned at your risk and expense (unless there has been prior agreement by Distribution Zone Ltd to cover this) and should be undamaged by you and in their original packaging. You are responsible for returning the goods and for providing proof of delivery of the return if requested.
 
Distribution Zone Ltd operates a 10 day return policy. To be accepted for return on this basis, you must return the goods to us within 10 days of our original shipment to you. Please return to:

Distribution Zone Ltd 
Unit H1
Lambs Farm Business Park
Basingstoke Road
Swallowfield
Reading
RG7 1PQ
 
Any goods returned as 'unwanted' or 'incorrectly ordered' may be accepted at the discretion of Distribution Zone Ltd. All items will be subject to a restocking fee of up to 20% of the invoice value of the goods (subject to a minimum charge of £10).